Refund policy

Customers have one week after delivery to request an exchange. No refunds are available, only exchanges.

Items must not be used or show any signs of wear. All items must be returned in the same condition they were received.

Customers must handle and cover all shipping costs to return items for an exchange.

An email requesting an exchange, with a reason and images if required, must be sent to info@ilusiajewelry.com.

Once an exchange is approved, the replacement item will be shipped after the original item is received and checked.

Any issues regarding shipping once an item is shipped must be handled with the corresponding carrier and its processes. Refunds or exchanges will not be made for lost, mishandled, or incorrectly delivered packages. These issues must be handled with the corresponding carrier.