Cart 0

Shipping policy

17. RECEPTION SCHEDULE AND SHIPPING OF ONLINE SALES

If the purchase is received before 12:00 m, it counts as a business day. After this time, the next business day, Monday through Friday, will be counted. This delivery period begins to be effective at the time the product is shipped.

Products available for immediate dispatch will be processed and shipped within approximately five (5) business days of purchase. The products available for ordering have a delivery time between approximately three (03) and fifteen (15) business days (depending on the location, whether it is inside or outside Colombia). On Saturdays, Sundays and holidays, dispatch orders are not processed until the next business day.

  • The shipment of the items purchased at www.ilusiajewelry.com will be made through an international courier company and will be delivered within approximately 5 to 10 business days
  • To avoid inconvenience in delivery (wrong addresses, inability to find someone at home etc.), it is essential to correctly complete the corresponding form.
  • Orders can be tracked through the Fedex.com, DHL, USPS, ECT website where it will be indicated, at all times, where the merchandise is until its definitive delivery.
  • The price of shipment is based on the rates each shipping company has. The exact price of the shipment will be calculated by including each item in the shopping cart and will be broken down on the page that summarizes the purchase before the confirmation of the order by the customer by clicking on the “Confirm payment” button and before the introduction of Payment details.
  • Shipping costs can be modified at any time without prior notice. This change will be applicable from the moment the modification is included in the help pages and the contract published on this Website. In any case, those shipping costs that appear at the time of placing the order will be valid.
  • International delivery times: Approximately (10) ten business days, working days.
  • The delivery schedule will be from Monday to Friday and from 08:00 a.m. at 06:00 p.m.